eMail UsContact UsDealers & Agents NEWS & VIEWS ~ ARCHIVE Last Call for the SpaceCom 3 Axes Antennas The manufacturer of the SpaceCom 3 Axes antennas will no longer be making these antennas... period. In one final production run, they are making a limited number of them for Satellite Technical Services. Many of you have been contacted regarding purchasing one for back up for when the time comes that your existing antenna's life ends. Those of you who have been billed, thank you for your trust in us, those who have been contacted but not billed, please call one of us immediately, and those of you who are now hearing about this may call us to see how many we will have left. We will be selling them on a first come, first serve basis after the committed ones are gone. Safe travels and Happy New Year!!! Hughes G2 Marine and Land Mobile Equipment We have been advised that the long awaited new Hughes M-Sat Equipment is now available. This equipment will support Voice and Dispatch Services, however, no Data service is being planned for this product at this time. A feature available to this product in the future will include a GPS function that will allow user of the alike style equipment to transmit one anothers position. Special Tracking features are being developed that will be available in the future as well. This new equipment will include a special dual purpose SpaceCom Antenna that will also house the GPS Antenna. New Product Enhancements for the Hughes G2 Equipment We have been advised by our suppliers that the GPS option for the G2 products are now available. With one of these new options, customers using the G2 product are able to transmit their respective GPS locations to one another with a press of a button. Other new features are in the works that may be of value to our growing list of G2 users. Delay of the new Dial-Up Dispatch Proceedures! UPDATED October 02, 2007! Serious technical issues have created further delays for our new dial-up service. During the course of testing our Engineers discovered several issues that have created more delays. Thus we are now advising all users that our new Dial-Up system should be available by the end of the year 2007. Current users of our Dial-Up system will notice an interruption to the current Dial-In number with the change over to our new system. PLEASE register at this web site to avoid any service delays or interruptions....... STS would like all subscribers to be aware of our new Dial-Up Dispatch Service. Because a small percentage of subscribers have been using the present Dial-Up Service in excess, STS and Glentel have been advised by countless numbers of subscribers that using the present Dial-Up Service does not work for them, because the number is frequently busy. Soon, this will change. STS and Glentel are in the process of implementing new procedures that will ensure those subscribers who need Dial-Up Service are able to use it. ALL Dial-Up subscribers will be required to register, and STS will assign each customer a private Pin Code. In addition, all subscribers will need to adhere to a strict number of maximum minutes for each call. Gone are the days that subscribers will be allowed unrestricted access to the Dial-Up Service. Individuals using the Dial-Up Service will need to plan their calling details in advance as each vessel will only be allowed a preset number of Dial-Up calls per 24 hour period. More details of our new service will be posted on this Web Site in the coming days. 07-16-06 Are you experiencing ????"Cross Talk" ???? In recent weeks we have had several of our customers calling us to report 'Cross Talk'. 'Cross Talk' occurs when a subscriber attempts to use the AlaskaNet Dispatch Service, you attempt to call another party when you key down the microphone and release it then out of nowhere you hear two differant AlaskaNet parties talking to each other. This problem will keep the third unit (you) from sending or receiving any transmissions during this time. STS and Glentel are aware of this problem and have been in constant communication with the owners of the Satellite Network. If you experience 'Cross Talk' please report the incident to STS via email at info@satellitealaska.com. Please include the date, time of day, and which D/N's were involved in the 'Cross Talk'. We will pass your report along to the Satellite System owners as well as record the incident. We hope to have this issue repaired in the very near future. AlaskaNet welcomes Elisa Fahrnkopf as it's new Network Administrator AlaskaNet is pleased to announce the addition of Elisa Fahrnkopf to it's family. Elisa will assume the position of Network Administrator as of August 1st, taking on the administrative tasks that were formerly handled by Sandy Smith in Calgary. She brings many years of customer service skills and will be able to handle most all issues/requests you will have in the future. Please help us welcome her to our 'family'. Congratulations Elisa! Questions regarding your invoices? Recently, we have had customers calling with questions regarding specific charges they found on their monthly bill. Any question's that you may have regarding your AlaskaNet Services can be quickly, and very accurately answered by the network administrator for the AlaskaNet System at 1-877-246-9220, or by calling Glentel directly at 1-800-453-6835. We encourage your contacting us with any concerns or questions at any time. Summer has arrived! It has been a very busy spring for all of us here at STS and Glentel. We hope your summer is profitable, as well as safe. Please remember that your AlaskaNet Service is your vessels lifeline with the outside world. If you experence any problems with your equipment, please contact the Network Administrator at 1-877-246-9220, or dial Glentel from your Satellite Telephone handset at 611 and report the issue. A service technican will contact you as quickly as possible. Whats the difference? Glentel's AlaskaNet Vs. Stratos FishNet! You decide AlaskaNet is Alaska's Largest and best supported Two/Way dispatch TalkGroup. AlaskaNet continues to grow at an amazing rate. We have all the bases covered. Better Hardware Support, Better E-Mail & Data Services, Better Customer Service. Today, every major Seafood Processor in the State of Alaska calls AlaskaNet home for their Two/Way dispatch services. See for yourself what makes AlaskaNet different from FishNet, like our Two/Way Dispatch Service, the choice is loud and clear! AlaskaNet welcomes new Prince William Sound customers STS and Glentel welcome our newest customers from the Prince William Sound region of Alaska. We appreciate the warm reception that the AlaskaNet Service has received. We hope to exceed these customers expectations by providing superior customer service and support. Listen to what our customer's are saying! AlaskaNet, Alaskas largest and finest Two Way Dispatch Talk Group is growing bigger, and bigger. Customers from one end of the State to the other are enjoying unique benefits being an AlaskaNet subscriber that cannot be found anywhere else. If you are not already an AlaskaNet subscriber, you are missing the boat. AlaskaNet subscribers have 24/7 access to online directories, single point of contact for billing issues, and hardware support not found anywhere else. STS and Glentel are continuing to develope products and services to enhance the reliability of your M-Sat Satellite Services. We look forward to a busy summer season, and as always please be sure to pass along any suggestions or ideas that could improve your services with us. Spring is here, time to think about your communications systems for summer! Spring has arrived with a bang. STS is very busy with a large number of customers upgrading their systems to include E-Mail and Real Time Weather from OCENS. These products were created with Wireless Communications Systems in mind. The OCENS System is a very simple, very easy to install, and inexpensive option available right now! If you have a Computer aboard your vessel which supports Microsoft Windows 2000 Professional or Windows XP, and you have a Satellite Telephone, you should look into these products. OCENS can now be contacted via the AlaskaNet Disptach Service on D/N 8270 for support related issues. New Hughes M-Sat Hardware is now available! We have been advised that the long awaited new Hughes M-Sat Equipment is now available. The first version of this product will only support Dispatch, but a future version will support Voice Telephone. No Data service is being planned for this product at this time. A feature available to this product in the future will include a GPS function that will allow user of the alike style equipment to transmit one anothers position. Special Tracking features are being developed that will be available in the future as well. This new equipment will include a special dual purpose SpaceCom Antenna that will also house the GPS Antenna.