eMail UsContact UsDealers & Agents REPORTING TRANSITION ISSUES Several customers have contacted us in the last few weeks regarding their invoices from Glentel. Be assured that these issues, whether large or small, are of importance to STS and Glentel. They will be acted upon in a professional and business-like manner. We recognize that your time is valuable. To that end, we have designed a page where customers can easily enter their information and explain the issue. The information reported on the form will be submitted to someone who will promptly deal with the problem. Please be as detailed as possible in order that we may quickly resolve the issue.     Click for problem reporting... [FORM] Downloadable Glentel Customer Information Documents (PDF format): Explanation of Glentel Billing Process Sample Glentel Invoice RECENT CUSTOMER SERVICE ANNOUNCEMENTS 1/05 Customer Voice Call Required - Our satellite provider (MSV) has a requirement that every satellite phone customer place a voice call in order to simplify a new frequency download to each of our satellite phone units. (read announcement) 12/04 SpaceCom Upgrade - SpaceCom Antenna Upgrade Advisory for MANDATORY CHIP REPLACEMENT (read announcement)